Hourgalss Essentials Pvt. Ltd.

1. The order information is captured in the predefined format/tool created by your organization. 2. Post the closure of the ordering window, all quantities...

Unfortunately, we are unable to cancel/modify your order once it has been placed. If your concern is not addressed follow the below steps: Scroll do...

Shipping address once confirmed cannot be changed. As the entire process may take 6-8 weeks before you receive your shipment, please provide a permanent shi...

Once the package is ready to be processed for delivery, you will receive a pre-shipment alert from the courier partner. Please do not track your shipment im...

Transit - The shipment is on its way to be delivered to you. Exception - If the courier partner attempts delivery and no one is available to receive the...

If you have received a mail/message stating your order is delivered, but you have not received, follow the below steps: 1. Check with your neighbor, sec...

Returns/exchange/replace are accepted only if there are any manufacturing defects, damage or if we have shipped a wrong product to you. In such a case, plea...

For any other concerns kindly reply to this mail with the following information mentioned below and we will be glad to address your concern within 2-3 busin...